Returns Policy – Midlands Paints

At Midlands Paints, we are committed to providing high-quality products and excellent customer service. Please read our returns policy carefully before making a purchase.

Non-Returnable Items

The following items are not eligible for return or refund:

• Tinted Paints: All tinted products are custom mixed to order and therefore non-returnable under any circumstances.

• Opened Products: We do not accept returns on any product that has been opened, used, or tampered with.

• Special Orders: Custom or non-stock special orders are non-refundable unless defective or supplied in error.

Returnable Items

We will accept returns on unopened, non-tinted stock items within 14 calendar days of delivery, subject to the following conditions:

• Items must be in original, undamaged packaging and in resaleable condition.

• Proof of purchase (invoice or receipt) is required.

• Prior authorisation must be obtained before returning any item.

Return Procedure

To request a return, please contact our sales team:

Phone: 01922 332263
Email: sales@midlandspaints.co.uk

Once authorised, items must be returned to our trade counter at:
Midlands Paints, WV12 5PU

Customers are responsible for return shipping unless the return is due to an error on our part or a product fault.

Refunds

Approved refunds will be issued to the original payment method within 7 working days of receiving and inspecting the returned goods.